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Deliveries & Returns

Have a question? Contact us at: +32 (0)472 51 11 22

Deliveries :

The orders are delivered within 48h, while stocks last and subject to external factors. To avoid a long wait and extra shipping costs, it is possible to book a visit to our showroom. In that regard, please contact us at: contact@feliae.com

You can check the status of your order on the Bpost website, or on the tab « order tracking » on our website. In both cases, have your tracking number handy.

The costs are applied by the company Bpost, which include insurance and traceability.

Return & exchanges :

Returns are accepted. If you find one of the items bought to be unsuitable, you have a period of 14 business days, starting from the day after delivery, to withdraw from the contract, without penalty and without stating reasons. The only cost that will be charged are the direct costs of returning the goods. The time limit for withdrawing from the contract is deemed to be observed if the notification provided it has been sent in writing or using a durable medium available to the recipient to whom he has access, is sent before expiry of a time limit of 14 days. You can return the goods in our offices. In that regard please contact us at:contact@feliae.com
To exercise your withdrawal right please notify us of your decision of this present contract with a declaration stripped of any ambiguity. This return form must include your order number in order to track your return package.
In case of failure to comply with this time limit, you will lose the right of withdrawal and cannot under any circumstances demand reimbursement of his purchase. If the buyer uses his right of withdrawal in accordance with the arrangements provided for the previous paragraph, we will reimburse the purchase price at the latest within 14 business days starting from receipt of the returned parcel on the same card used for payment.
We do not reimburse the shipping costs, which are directly paid to Bpost.
The exchange on our website in not allowed. Nonetheless, it is possible to arrange a visit to our showroom in order to change the item chosen. The buyer will not be allowed to practice his retraction right if the product delivered has obviously been used or has been deteriorated.
All sales articles or with a promotion code are final sale. If an article is faulty please contact us at:contact@feliae.com
Only defects linked to the production are motives for contestation.
The item must be returned in its original condition and with its label to the Seller’s registered office at Rue Henri Wafelaerts 50, A 1060 Saint-Gilles, Bruxelles, accompanied by the original sales invoice and return sheet, otherwise goods will not be taken back or exchanged.